A Simple Key For Telus technical support Unveiled
A Simple Key For Telus technical support Unveiled
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• I used to be bounced amongst multiple agents, my calls ended up disconnected, and I received inconsistent data regarding my contract and savings.
It is now been two weeks and my challenge Using the billing hasn't been resolved , I happen to be customer Telus for over twenty years and this customer service is horrendous! I asked to talk to supervisor many again and again remaining. She stated she would In addition they wished me to Visit the store where by I fall the telephone off and bought the cellphone After i instructed her I did it all on the internet she didn’t believe me? The phone I gained the box was opened and there was no Actual physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go all the way down to the store to receive why was my box open? Why wasn’t my box sealed? Mobile phone fall batteries is extremely incredibly sluggish like my outdated cellular phone was way a lot better than this factor. I feel they gave me a previous cellular phone is the way in which they handle customers with very long as they reward loyalty ?!!!
00 much more per month. Even though my agreement suggests promo cost is for two yrs my Monthly bill states it can be a person year. After shelling out an afternoon now looking to get enable, following the third individual I spoke they said they will investigate it and contact me back. I didn't get a connect with again with solutions. This is completely unacceptable. I regret signing up with Telus and may convey to Anyone I understand to by no means join with them. Outside of curiosity I identified as Shaw and promptly experienced the decision answered telus billing support and the person I spoke with was crystal clear and articulate. Sensation trapped in a very contract and on the mercy of a large technique which includes no assist for its customers.
I remaining Rogers to come to Telus because I considered in the guarantee of higher service and honest treatment, but this practical experience is anything but.
on the Black Friday i known as Telus to acquire me a brand new mobile line for my daughter if there is a deal like i bought Earlier for my other Youngsters like a faithful customer with Telus.
I guess I'm just previous, but I try to remember a time when you could possibly connect with a company, speak with a human without having sitting down on maintain for hrs, and truly get customer service. Many thanks Telus for an excellent customer expertise.
• I spoke to a number of agents, which include Maria and Regal, who could not present clarity or escalate my situation as asked for.
• Once i identified as to clarify, Eunice through the BCX Wi-fi Car staff explained to me which the discounts were utilized. Nevertheless, she copied and pasted Abdul’s notes, which didn't make clear the discount details.
Car-recommend can help you rapidly narrow down your search engine results by suggesting attainable matches as you kind.
Car-advise aids you immediately slender down your search results by suggesting feasible matches while you sort.
@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and they hanged up on me, expressing which i really need to phone through "normal Place of work hours". Is this for true?
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Looks as if all we can easily do now is air our grievances with a general public Discussion board in the hopes of somebody ready of authority can actually do something about it.
I’ve by no means made use of such a service prior to, but it absolutely was effortless and very helpful. I realized that my difficulty was going to damage my complete getaway, and you basically saved me.